Privacy Policy
Information We Collect
To provide our services, we collect two categories of information: Personal and Non-Personal Information. This data allows us to operate our platform, meet regulatory obligations, and offer a customised user experience. This section details the specific data collected within each category.
Personal Information
Personal Information is any data that can identify an individual. We collect this information at various stages, such as registration and financial transactions, for identity verification, account management, and regulatory compliance. We collect the following categories of Personal Information:
- Registration Details: Information provided when you create an account, including your full name, email address, date of birth, physical address, telephone number, and chosen username and password.
- Government-Issued Identification: To comply with legal requirements, we may request copies of official identification documents, such as a passport or driver’s licence, and proof of address.
- Payment and Financial Information: When you deposit or withdraw funds, we collect necessary financial details, which may include credit or debit card numbers and bank account information.
- Voluntary Information: Any information you willingly provide through communication with our customer support teams, including chat transcripts and email correspondence.
- Device and Geolocation Data: Technical identifiers from your device, such as your IP address and MAC address, along with geo-location data for service availability and security.
- Communication Records: For quality assurance and security, we may record and monitor communications between you and our staff, including phone calls, live chats, and emails.
- Third-Party Information: Data obtained from external service providers, such as credit bureaus and identity verification services, to assist in fraud prevention and meet KYC obligations.
Non-Personal Information
Non-Personal Information is data that cannot identify an individual and is gathered automatically as you interact with our services. This data is used for analytics, understanding user trends, and improving platform performance. We collect the following types of Non-Personal Information:
- Technical Data: Information related to your device and software, including your operating system, browser type, screen resolution, and language preferences.
- Gameplay and Activity Logs: Records of your activity on our platform, including gameplay details, transaction history, session durations, and pages visited.
- Analytics Information: Aggregated data concerning your usage of the services, which helps us to identify usage patterns and conduct statistical analysis.
- Anonymised Data: We may de-identify Personal Information to create aggregated statistical data. This anonymised data may be used for various purposes, including marketing and research.
Legal Basis for Processing and Use of Information
We process your Personal Information for several key purposes, which are essential for operating our services, maintaining a secure environment, and complying with legal duties. Your information is used in the following primary ways:
- Service Provision: To create and manage your account, process payments in New Zealand Dollars, and deliver the core gaming and betting services.
- Regulatory Compliance: To fulfil legal obligations related to anti-money laundering (AML), Know-Your-Customer (KYC) verification, and responsible gaming.
- Communication: To send you important administrative and service-related communications regarding your account, updates to our terms, and technical notices.
- Marketing and Promotions: To provide you with information about promotional offers and new products, subject to your marketing preferences.
- Platform Improvement: To conduct research and analytics of user behaviour to enhance our services, improve user experience, and develop new features.
- Customer Support: To provide effective customer relationship management and respond to your enquiries.
- Security and Fraud Prevention: To identify and authenticate your access, detect and prevent fraudulent activities, and investigate policy breaches.
- Dispute Resolution: To manage and resolve disputes and to enforce our legal rights.
Information Sharing and Disclosure
We do not sell, rent, or trade your Personal Information. However, we may share your data with specific third parties under controlled circumstances to facilitate our operations. Disclosure is limited to what is necessary and is conducted with appropriate safeguards. Your Personal Information may be shared with the:
- Group Companies: Other companies within our corporate group for administrative purposes.
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analytics, and identity verification.
- Regulatory and Governmental Bodies: Licensing authorities and law enforcement agencies as required by law.
- Financial Institutions: Banks and payment service providers to facilitate transactions.
- Professional Advisors: Auditors, consultants, and legal advisors for business operations and compliance.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security Measures
We are committed to protecting your personal information through robust technical and organisational security measures. These measures are designed to prevent unauthorised access, alteration, or destruction of your data. While no system is completely immune to risk, we take significant steps to secure your information. Our security protocols include:
- Encryption: We use industry-standard encryption to protect data in transit.
- Access Control: Strict access control policies ensure only authorised personnel can access Personal Information.
- Network Security: Our network is protected by firewalls and intrusion prevention systems.
- Audits and Monitoring: We conduct regular security audits and monitor our systems for vulnerabilities.
International Data Transfers
Our global operations may require the transfer of your Personal Information to jurisdictions outside of New Zealand, where data protection laws may differ. When we transfer your data internationally, we ensure it is protected in accordance with this Privacy Policy and applicable laws, using mechanisms like standard contractual clauses to guarantee a comparable level of data protection.
User Rights and Data Control
You have specific rights regarding the Personal Information we hold about you, which allow you to maintain control over your data, subject to legal limitations. We are committed to facilitating the exercise of these rights. You may contact us to exercise the following rights:
- Right of Access: Request a copy of the Personal Information we hold about you.
- Right to Rectification: Request to correct or update inaccurate or incomplete information.
- Right to Erasure: Request the deletion of your Personal Information, subject to our legal retention obligations.
- Right to Restrict Processing: Request that we limit the use of your Personal Information.
- Right to Data Portability: Receive your Personal Information in a structured, machine-readable format.
Protection of Minors
Our services are not intended for individuals under the age of 18 or the legal age of consent for gambling in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has provided us with Personal Information, we will delete it immediately. We reserve the right to perform age verification checks to ensure compliance.
Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. We encourage you to review this page periodically to stay informed. In the event of substantial changes, we will provide notice through our services or via email. Your continued use of the services after the effective will constitute your acceptance of the changes.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact our support team by sending an email to [email protected]. We will respond within a reasonable timeframe. Should you be unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.