Responsible Gambling
Our Commitment to Player Protection
Our approach to responsible gambling is built on a foundation of proactive policies and accessible support. We are dedicated to upholding the highest standards of player protection by ensuring our services are used as a form of entertainment in a safe and controlled manner. This commitment is centred on three core principles that guide our operations and interactions with players on our platform. Our player protection strategy is based on the next principles:
- Prevention of Underage Access: We enforce a strict policy prohibiting individuals under the age of 18 from accessing our services and utilise robust verification systems to confirm the age of all players.
- Empowerment Through Control: We provide a comprehensive suite of responsible gaming tools that empower players to manage their time and spending according to their personal circumstances.
- Provision of Information and Support: We ensure that players have access to clear information and direct channels to professional support services for gambling-related harm.
Identifying Problem Gambling
Recognising the signs of problem gambling is the first step toward maintaining control and seeking help if needed. Gambling should always be an enjoyable leisure activity, not a source of financial or emotional distress.
This self-assessment tool is designed to provide a personal reflection on your gambling activities. It is not a diagnostic test but can serve as a guide to help determine if your gambling habits may be becoming problematic. We encourage all players to consider these questions as part of their commitment to responsible play. Consider the following questions regarding your gambling behaviour:
- Do you spend more money or time gambling than you originally intended?
- Have you tried to stop or reduce your gambling but found you were unable to?
- Has gambling caused financial difficulties for you or your household?
- Have you borrowed money or sold personal items to fund your gambling?
- Has your gambling negatively impacted your personal relationships or work responsibilities?
- Do you find yourself chasing losses in an attempt to win back money?
- Do you conceal the extent of your gambling from family or friends?
- Do you use gambling as a way to escape from stress, anxiety, or other problems?
- Do you experience feelings of guilt or regret after gambling?
- Have you ever gambled while under the influence of alcohol or other substances?
Responsible Gaming Tools
Our platform provides a comprehensive suite of tools designed to help you manage your gambling activity effectively. These tools are easily accessible from your account settings and provide you with full control over your play. We strongly encourage all players to familiarise themselves with these features and use them to ensure their gambling remains within safe and affordable limits. The available instruments are designed to manage both the financial and time-related aspects of your gaming.
Financial Limits
Setting financial limits is a crucial component of responsible gambling, as it ensures you only spend what you can comfortably afford. Our platform allows you to set clear boundaries on your deposits, losses, and wagers in New Zealand Dollars. These limits can be configured for different time periods to align with your personal budget and can be adjusted at any time from within your account profile. You have the ability to set the following types of financial limits:
- Deposit limits: This tool allows you to control the total amount of money you can deposit into your account over a specific period. You can establish daily, weekly, or monthly deposit limits to prevent you from exceeding your budget.
- Loss limits: This feature enables you to cap the net amount of money you can lose from your deposits over a set timeframe. Once this pre-determined limit is reached, you will not be able to place further bets until the period resets.
- Wagering limits: This option restricts the total amount of money you can wager, regardless of wins or losses, over a daily, weekly, or monthly period. This tool is effective for managing the overall volume of your gambling activity.
Session Time Management
Managing the amount of time you spend gambling is as important as managing your finances. Our session management tools are designed to help you stay aware of the time you are logged in and playing. These features act as helpful reminders to encourage regular breaks and ensure that gambling does not interfere with your other daily responsibilities. We offer:
- Session time limits: This tool allows you to pre-set a maximum amount of time for a single gaming session. Once the limit is reached, you will be automatically logged out of your account, requiring you to consciously decide whether to start a new session.
- Reality checks: This feature provides periodic on-screen notifications during your gameplay. The pop-up alerts will inform you of your total session duration and your net wins or losses for that period, prompting you to acknowledge the information before continuing.
Account Cool-Off Periods
If you feel you need to take a short break from gambling, our cool-off or “take a break” tool is an effective option. This feature allows you to temporarily suspend your account for a predetermined period. During this cool-off period, you will not be able to log in, deposit funds, or place any wagers, providing a definitive break from all gambling activity on our platform. You can select from several pre-defined cool-off durations:
- 24 hours,
- 7 days,
- 30 days,
- 60 days.
Self-Exclusion
For players who believe their gambling has become a serious problem and wish to stop playing for an extended period, we offer a formal self-exclusion option. This is a significant step that involves a commitment from both the player and our platform to cease all gambling activity. Activating self-exclusion will immediately block your account, and we will take all reasonable measures to prevent you from opening new accounts and remove you from all marketing communications.
The self-exclusion period is a long-term commitment with a minimum duration of six months and can be extended up to five years or set permanently.
Preventing Underage Gambling
We enforce a strict zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to open an account or play on our platform. We employ sophisticated verification systems to confirm the age and identity of all players during the registration process. Any account found to be operated by a minor will be immediately closed, and any winnings will be forfeited.
We also encourage parents and guardians to take an active role in preventing underage access to online gambling sites. Using filtering software on shared family computers can effectively block access to gaming websites. Several reputable filtering solutions are available, such as Net Nanny and CyberPatrol, which can help create a safer online environment for children.
Support for Players in New Zealand
Professional support and guidance are available for anyone who is concerned about their own gambling or that of someone they know. New Zealand has several confidential and non-judgemental organisations dedicated to providing help for gambling-related harm. We strongly encourage players to contact these services if they feel they need support. The following organisations offer specialised assistance and resources:
- Problem Gambling Foundation of New Zealand: A national organisation that provides free, professional, and confidential counselling services for gamblers and their families. They offer face-to-face, phone, and online support options. Their contact phone number is 0800 664 262, and their national office is located at Level 3, 128 Khyber Pass Road, Grafton, Auckland 1023, New Zealand.
- Gambling Helpline New Zealand: A 24/7, free-to-call service that provides immediate support, advice, and information to anyone affected by gambling harm. They can also provide referrals to local counselling services. You can reach them by phone at 0800 654 655 or by sending a text message to 8006.
Safer Gambling Aotearoa: This organisation focuses on public health and harm minimisation initiatives. Their website provides extensive information, resources, and tools to help individuals gamble more safely and make informed choices. For direct, immediate support, they recommend contacting the Gambling Helpline.