Terms and Conditions
Definitions
To ensure clarity, the following key terms are used throughout this document with specific meanings. These definitions form an integral part of the legal agreement between you and us. It is important that you familiarise yourself with these terms to fully understand your rights and obligations as a player on our platform.
- Account: A unique player account issued by us for your personal use on our platform.
- We, Us, Our: Refers to the operating entities, Baytree (Alderney) Limited and Baytree Interactive Limited, which are licensed and regulated by the Alderney Gaming Control Commission and the Kahnawake Gaming Commission, respectively.
- Software: Any software, whether downloadable or browser-based, owned by or licensed to us that enables you to participate in the services.
- Services: The provision and availability of the Software that enables you to play games on our platform via the internet or a mobile device.
Your Obligations and Account Rules
Your participation is subject to rules designed to ensure a secure, legal, and fair environment. Adherence to these obligations, which cover account eligibility, registration, and player warranties, is a mandatory condition of using our services.
Account Registration and Verification
You are required to register an account with accurate personal information to use our services. We reserve the right to verify this information at any time to comply with regulatory requirements, and you are responsible for keeping your account details current. As part of our verification process, we may require you to provide documentation, including but not limited to:
- A copy of a valid government-issued photographic identification, such as a passport or driver’s licence.
- A document confirming your residential address, such as a recent utility bill or bank statement, no older than six months.
- Proof of ownership for any payment method used to deposit or withdraw funds.
Player Warranties
You warrant that you meet the following conditions at all times:
- You are at least 18 years of age or have attained the legal age of majority within your jurisdiction, whichever is greater.
- You are participating from a jurisdiction where online gambling is legal.
- The funds used for wagering are your own and are not derived from any illegal activities.
- You are participating on an individual basis for personal entertainment only and not as part of a professional operation or syndicate.
- You will not allow any third party, particularly minors, to access or use your account.
A breach of any of these warranties may result in the immediate termination of your account and forfeiture of any winnings.
Prohibited Jurisdictions
Our services are not available to individuals residing in certain jurisdictions due to legal and regulatory restrictions. We do not intend for our platform to be used in any country where such activities are illegal.
We cannot open accounts or process any transactions for individuals residing in: Afghanistan, American Samoa, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo, Cuba, Czech Republic, Denmark, Estonia, Ethiopia, France and its territories, Germany, Ghana, Greece, Greenland, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran, Israel, Italy, Japan, Kenya, Lithuania, Macao, Malawi, Malta, Mexico, Micronesia, Mozambique, Myanmar, Netherlands, Nicaragua, Nigeria, Norfolk Island, North Korea, North Macedonia, Northern Ireland, Northern Mariana Islands, Ontario, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Rwanda, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Saint Helena, Sweden, Switzerland, Syria, Taiwan, Tanzania, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States of America and its territories, Vatican City, Venezuela, Vietnam, Wallis and Futuna Island, Yemen, and Zambia.
Financial Terms and Payments
All financial transactions are subject to strict rules for security and regulatory compliance, and are conducted in New Zealand Dollars. You are responsible for understanding the terms that govern deposits, withdrawals, and account maintenance.
Deposits and Withdrawals
All funds must be deposited from a payment source registered in your own name. The name on any payment method used must match the name on your account. Withdrawals will be processed back to the original deposit method where possible. We reserve the right to review your gameplay and financial activity before processing any withdrawal, which may result in processing delays. A withdrawal limit may be applied to players who withdraw a sum that is significantly greater than their lifetime deposits, at the discretion of management.
Anti-Money Laundering Policy
We are legally obligated to prevent money laundering. We may report any suspicious transactions to the relevant authorities and will require notarized identity and address verification documents for substantial withdrawals. We do not accept cash deposits under any circumstances.
Inactive Accounts
An account is deemed inactive if it has not recorded any login or logout for a continuous period of six months. If an inactive account holds a real money balance, we reserve the right to levy a monthly administration fee until the balance is zero or the account is reactivated.
Bonuses and Promotions
We may offer bonuses and other promotions, each governed by its own specific terms and conditions. It is your responsibility to read and understand these terms before participating in any promotion. Participation in promotions is governed by the general rules:
- Bonus amounts are subject to a minimum wagering requirement before they can be withdrawn. Unless otherwise stated, the standard wagering requirement is 70 times the bonus amount.
- Wagers on different games contribute differently towards meeting the wagering requirements.
- Irregular play, such as placing low-risk bets or large single bets exceeding 30% of the bonus value, is prohibited and may result in the confiscation of winnings.
- Promotional offers are limited to one per person, household, IP address, and payment method. We reserve the right to withdraw any offer if abuse is suspected.
Use of Services and Software
The services and software are provided “as is” without any express or implied warranties. We are not liable for technical disruptions or server downtime. The use of any automated players, bots, or software designed to manipulate game outcomes is strictly prohibited. Any funds acquired through such means will be forfeited, and the account will be terminated.
Account Suspension and Termination
We reserve the right to suspend or terminate your account at our discretion. While undisputed balances may be returned, we reserve the right to void any winnings and confiscate any account balance if you breach these terms. Grounds for immediate termination of an account include, but are not limited to, the following actions:
- Providing incorrect or misleading registration information.
- Gambling while under the legal age of 18.
- Residing in a prohibited jurisdiction.
- Allowing a third party to use your account.
- Engaging in fraudulent activity, cheating, collusion, or money laundering.
- Using automated systems or software designed to defeat the casino.
- Initiating chargebacks on deposits made to your account.
- Using abusive or offensive language towards our staff.
Limitation of Liability and Indemnity
Your participation is at your sole option, discretion, and risk. You agree to indemnify and hold harmless our company, its directors, employees, and affiliates against any costs, liabilities, and damages arising from your participation. Under no circumstances shall we be liable for any direct, indirect, or consequential damages resulting from your use of the services.
Complaints and Dispute Resolution
If you have a complaint, you should first contact our customer service team. You can reach our support representatives by calling our New Zealand freephone number at 0800-450-118. We will make every effort to resolve the matter promptly. If you are not satisfied with the resolution, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider, such as Ecogra.
Amendments to Terms
We reserve the right to amend these Terms and Conditions at any time without prior notice. Changes are effective immediately upon being posted on our website, and it is your responsibility to review them regularly.